At WP Eureka, we maintain a fair and transparent refund and cancellation process to ensure trust, professionalism, and clarity for our clients.
1. Refund Eligibility
Refunds are issued only in the following cases:
- No work has been started after the initial payment.
- The project is cancelled by the client within 48 hours of the first payment.
- WP Eureka fails to deliver the agreed-upon initial draft or project scope.
2. Non-Refundable Payments
Refund will NOT be provided if:
- Design concepts, wireframes, or development work has already started.
- The client becomes unresponsive for more than 14 days.
- Changes in the project scope occur after work has begun.
- Third-party purchases (themes, plugins, hosting, domains) have already been bought.
- The project is stopped due to delayed payments by the client.
3. Project Cancellation Rules
If the client decides to cancel the project after work has begun:
- Payments for completed milestones are non-refundable.
- Clients may be billed for any additional work completed beyond the paid milestone.
- All cancellation requests must be submitted in writing via email or official communication channels.
4. Changes & Revisions
- Changes or revisions requested after milestone approval may incur additional charges.
- Any scope expansion, extra pages, or features outside the original agreement will not be covered by the refund policy.
5. Summary
The Refund & Cancellation Policy ensures that clients understand their rights and obligations while maintaining fairness and professionalism. WP Eureka is committed to delivering high-quality work, and this policy provides clear guidelines for refunds, cancellations, and project interruptions, protecting both clients and our team.